Chattermill

Building a people function fit for the future + creating a clear vision

⇨ Industry: Data analytics
⇨ Location: UK/EU (remotely distributed)
⇨ Stage at kick off: Series A
⇨ Starting headcount: 55 People

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Chattermill offer a unified customer experience analytics platform, enabling companies to analyse customer feedback at scale and working predominantly with enterprise-level B2C companies. 

The Challenge ‍

With a small People team of 2 in place and a relatively fresh leadership team, the ask was to help build out a people function fit for the future + to support their internal team. We started a 4 day/mth retainer with a deep dive discovery + roadmap build. This uncovered that the team weren’t clear on the vision or what their future looked like at Chattermill, along with a need to define the leadership role and work on how we communicate. ‍

The Solution

Working with the Co-Founders + leadership team we ran workshops to define the mission + vision of the company which was launched at a company-wide offsite. We also designed + delivered a project to define a leader profile for use in development conversations + hiring. This included 1:1 sessions with all leaders to self-assess against the profile + drive change in their areas for development. Alongside this we worked with the People team on Onboarding +  Internal comms projects, continually looked for opportunities of efficiency gains in people operations and mentored + coached the People Partner. ‍

The Results ‍

On wrapping up our partnership we re-ran the engagement survey and saw a whopping increase of 19% in engagement overall, >20% increases in understanding the vision + seeing a future at Chattermill and increases across every other section of the survey.

“Unleashed allowed us to zero in on the areas that mattered most to our employees in terms of their overall engagement and then gave us practical steps to action this in the short, medium and long term. They then stayed to partner with us to deliver some of these actions including work on articulating our mission + vision, creation of a leader profile and improvements to our onboarding. All of this has resulted in a huge increase in employee engagement and happiness whilst also leading to a reduction in employee turnover.” 

Fraser Hopper, (Operations Director)

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