Having closed their Series A funding round at the end of 2020, after a year of huge growth boosted by the COVID-19 pandemic, there was a need to turbo-charge all things People + Culture internally!
Previous to our work with TMM, there had been no People + Culture function, meaning that there was an urgent need to build many of those foundations from scratch! 2020 had seen a huge amount of growth for the business, however there was little structure to how those individuals had been hired, onboarded and support since. With that growth only speeding up into 2021, supported by the close of their Series A in Q4 2020, it became vital for the business to prioritise People, Culture + Leadership, to ensure that they would be able to continue scaling both successfully and sustainably, whilst supporting each individual to be as engaged, high performing and happy as possible.
Working 4 days a month, we were able to first focus on distilling, codifying, stress-testing and subsequently launching TMM’s first ever Company Values, followed by kicking off their first ever All Hands meeting. Next up, building and launching The Modern Milkman’s interview process to ensure that, moving forward, they were able to attract and hire the best talent possible, followed by prioritising designing + embedding a brand new Onboarding process, to set those hires up for success. Naturally, training the leadership team to use both of those brand new processes was also an important step in this process, alongside starting to build out their internal People team - a Talent Acquisition Manager to own the new recruitment process, and a People Operations Manager, for us to partner with on the rest of the roadmap!
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